Quote follow-up
Quotes that sit. Second touches that never go out. The prospect who bound with someone who called back.
Alaska insurance agencies
AI automation for the agency pipeline.
Quote to bind. Follow-up to renewal. Frontier-level AI pointed at the desk — not a chatbot bolted onto a carrier site. We are local. We build.
The desk we know
Built for Alaska agents, not a generic AI shop.
Richard Garrick came up in the insurance agency world and builds with software. Ember & Oak is in the Mat-Su Valley. Independent agencies in Anchorage, Wasilla, Palmer, Fairbanks, and the Kenai should not have to import a consultant who has never sat a book of business.
Where the pipeline stalls
The loops that leak premium.
New-business intake
ACORD notes, missing info, the same email rewritten by a CSR who should be on the phone.
Certificates and service
COIs, change requests, and “can you send that again” eating the morning before sales starts.
Renewals and remarketing
The list is in the AMS. The work is in someone’s head. AI should draft the first pass, not replace the agent.
What we build
Automation around the AMS. Not a replacement for it.
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Find the leak
You name the agency and the loop that costs the most. Unanswered quotes, renewal stacking, service email. We pick one.
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Build the pipeline step
Agents, automations, and internal tools on that workflow. Frontier-level AI, pointed at follow-up, notes, and the work that repeats.
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Leave it on the desk
Producers and CSRs have to run it when we are not in the office. Training is part of the build.
We do not rip out Applied Epic, HawkSoft, or whatever you already pay for. We put AI on the work around it.
Common questions
Independent Alaska agencies?
Yes. Mat-Su based. We work with agencies and independent agents across Alaska.
What is the pipeline here?
Lead to quote to bind to service to renewal. The stall is usually follow-up, not the carrier site.
Replace our AMS?
No. We build around the system you run. The AMS stays. The loops get faster.
How do we start?
A short talk. Name the book and the expensive loop. We sketch a practical build. No price list until we know the work.
Tell us where the pipeline stalls.
Alaska insurance agencies. Frontier-level AI. We are local. We build.